Learn how to sell your ideas effectively, influencing others by adapting your approach to their needs, to help them to effectively buy into your point of view.
Learn how to set goals, objectives and put development plans together with your staff. Learn how to review performance and how to manage under-performers. Learn how to effectively deal with difficult people.
Building effective and highly performing teams is an key objective for managers. Learn how to enable all of the members of your team to work together to exceed their targets and expectations.
Learn why delegating is important and decide which of the seven levels of delegation is right for your team members.
Learn how to manage conflict on a one-on-one basis as well as managing conflict between members of your team. Learn communication and process techniques to be able to handle any conflict.